Refund & Cancellation Policy
How the ProTow free trial, cancellation and refunds work for towing and roadside-assistance companies that subscribe to ProTow.
This page summarizes the free-trial, cancellation and refund terms in the ProTow Company Terms of Service (version 1.1, effective September 29, 2026). If anything on this page differs from the Company Terms, the Company Terms apply.
60-day free trial
- A new company receives a free trial of ProTow for 60 days. ProTow does not charge the company during the trial.
- Paid service begins only after the company chooses and accepts a paid plan.
Plans and billing
- A paid subscription renews at the end of each billing period for the period the company selected, until it is cancelled as described below.
- ProTow’s fees are separate from customer card payments processed through the company’s connected Stripe account.
- Current plans and prices are shown on the Pricing page.
How to cancel
- A company may cancel by sending a clear written request to info@protow.ai.
- Stopping use of the service does not cancel the account and does not end the company’s payment or other obligations.
- Cancellation during the free trial takes effect when ProTow confirms it.
- Cancellation of a paid subscription takes effect at the end of the current paid billing period, so paid service continues until then, and the subscription does not renew after that.
Refunds
ProTow does not give prorated refunds for a partly used paid billing period, except:
- for a billing error;
- where applicable law requires a refund; or
- where ProTow ends the service without cause.
After cancellation
- Cancellation stops the service. It does not indiscriminately erase the company’s business records. Jobs, invoices, payment records, media, messages and other records remain stored and are handled under the ProTow Privacy Policy, including its retention periods.
- ProTow does not provide a self-service data export. Before or around cancellation, a company may ask ProTow for a reasonable manual export of its data, which ProTow provides where it is technically available.
- After cancellation takes effect, ProTow holds the company’s phone numbers for a 90-day holding period. During that period ProTow may reinstate the account, but reinstatement is not automatic: it requires ProTow’s approval and the resolution of the reason for cancellation and of any outstanding payments, security concerns and compliance issues.
- Reinstatement is not available once any of the company’s numbers has been released or ported out, or after the holding period ends.
Sections 21 to 23 of the Company Terms of Service give the full details, including how phone numbers can be ported out.
Customers of towing companies
If you paid a towing or roadside-assistance company for a service, any refund is that company’s decision. ProTow does not set a company’s prices, taxes, discounts or refund decisions for its own customers. Please contact the company that provided the service.
Questions
Questions about this policy can be sent to info@protow.ai.