Automated Call Intake
Calls to your ProTow number can be answered automatically. The caller’s name, vehicle, service needed and pickup details are captured and turned into a job, so nothing waits on someone being free to answer.
Features
One connected system, from first call to final record.
Every part of ProTow works on the same job, so dispatch, drivers, billing and the yard are always looking at the same information.
Calls & dispatch
From the first call to the right truck.
Exact Customer Location
ProTow can text the customer a secure link to share their exact location from their phone, so the truck goes where the vehicle actually is.
Email Dispatch Intake Coming soon
Dispatch requests that arrive by email can be sent to your company’s private ProTow intake address and become jobs in the same system.
Automatic or Manual Dispatch
Let ProTow send each job to the right available unit, matched on the services your trucks are equipped for and their distance to the pickup, or keep dispatch completely manual. If a driver doesn’t open a job within three minutes, it comes back for reassignment.
Police & Priority Jobs
Police calls and priority jobs run through the same system as the rest of your work, so they are dispatched, tracked and documented on the same job record.
In the field
Everything your drivers need, on their phone.
Driver Console
Drivers work from a simple console on their own phone: new-job alerts, customer contact, pickup and drop-off, and one-tap status updates from En Route through Completed.
Maps & Navigation
Pickup and drop-off locations open straight into Google Maps for directions, right from the job.
Request Assistance
When a job needs another unit, the driver can request assistance from the job itself, and the assisting driver is tied to the same job.
Photos & Video
Drivers capture photos and video on the job, and customers can add their own through a secure link. Everything is stored with the job.
Billing, yard & records
Invoice, store and document every job.
Invoicing & Payments
Build invoices from your own rates with taxes and discounts, capture the customer’s signature, and text customers who agreed to texts a secure link to their invoice. Payments and receipts stay with the job.
Yard Management & Storage Pricing
Track the vehicles in your yard, apply your storage pricing and keep each vehicle’s release history with the job.
Complete Job Record
Calls, notes, status changes, photos and video, invoices and release history all stay on one job record, from the first call to the final payment.
Seven-Year Media Retention
Job photos and videos are securely kept for about seven years after upload. Other job records are kept as described in the Privacy Policy.
Your company
Set up around the way you work.
Work From Anywhere
ProTow is cloud-based and works across iPhone, Android, tablets and computers, in the office, at home or in the truck.
Built Around Your Company
Configure ProTow around your services, units, rates and operating preferences, including how dispatch works for your company.
Setup Assistance
Setup assistance is available by email, from configuring your services and units to bringing your drivers on board. Need Help Setting Up ProTow?
Bring your whole operation into ProTow.
Dispatch, drivers, roadside calls, invoicing and yard operations in one connected system.
60-Day Free TrialStart Now opens an email to info@protow.ai to begin your registration. Accounts are not created instantly. How registration works